Terms of Service

These Terms of Service ("Terms") apply when you use front/q. By using the Services you agree to them.

We may update these Terms. If we make significant changes, we will change the date at the top of this page and tell customers by email at least 30 days before the changes apply. If you keep using the Services after that, the updated Terms apply.

Definitions

"front/q", "we", "our" or "us" means the provider named in our Impressum.

"Services" means our websites, including frontq.app, and the front/q software for finding, evaluating and onboarding suppliers, including the admin app, the supplier portal and the API.

"Customer", "you" or "your" means the company or organisation that has an account with front/q. "Users" are the people the customer gives access to.

"Order form" means the offer, quote or agreement that sets out the plan, fees and term for a customer.

"Customer data" means the data the customer and its users put into the Services or collect through them, including supplier answers and documents.

Business customers only

The Services are for businesses. By accepting these Terms you confirm that you act as an entrepreneur within the meaning of § 14 BGB, not as a consumer.

Order of precedence

The contract between us is made of the order form, these Terms, the Acceptable Use Policy and the data processing agreement. If they conflict, the order form comes first, then the data processing agreement, then these Terms.

Accounts and users

You are responsible for the security of your account and for making sure your users keep their sign-in details safe. We are not liable for loss or damage caused by a failure to do so. We recommend single sign-on or two-factor authentication.

You are responsible for all activity under your account, including what your users do, and for giving access only to people who should have it.

Accounts must belong to people. Accounts created by bots or other automated means are not allowed.

Suppliers and the portal

You can invite your suppliers to answer questionnaires and RFPs through the supplier portal. Suppliers use the portal on your behalf. You are responsible for the questions you ask, for having a legal basis for the data you collect, and for informing the people whose data your suppliers give you, where the law requires it. front/q provides tools that help, but does not take on these duties.

AI, screening and research results

Some features use AI models to suggest, draft or summarise content. Other features check suppliers against public lists, such as the EU sanctions list, or search the web for possible suppliers.

These results support your decisions. They do not replace them. AI output can be wrong or incomplete. A sanctions check compares names against the list we last downloaded; a match needs your review, and no match is not a clearance. Search results are not an endorsement of a supplier. None of this is legal, tax or compliance advice.

You are responsible for reviewing results and for the decisions you make with them, including decisions about suppliers and the people who work for them.

Fees and payment

Fees, billing periods and the term are set out in the order form. Unless it says otherwise, fees are invoiced in advance and due within 14 days of the invoice date.

All fees exclude VAT and other taxes, which we add where the law requires.

If an invoice is more than 30 days overdue, we may suspend access after telling you in writing. We will restore access once it is paid.

We may change prices for a renewal term. We will tell you at least 60 days before the renewal date.

Term and termination

The contract runs for the term in the order form and renews as set out there. Either party may terminate for good cause (aus wichtigem Grund) at any time, for example if the other party seriously breaches the contract and does not fix it within 30 days of written notice.

We may suspend an account right away if its use puts the Services, other customers or third parties at risk, or clearly breaches the Acceptable Use Policy. We will tell you, and restore access once the risk has passed.

Verbal, physical or written abuse, including threats, of anyone working for front/q may lead to immediate termination.

Your data when the contract ends

Before the contract ends you can export your data, or ask us to export it for you. After the end, your account becomes inaccessible and we delete customer data within 60 days, including from backups, unless the law requires us to keep it.

Changes to the Services

We improve the Services continuously, and may change or remove features. We will not materially reduce the core functions you pay for during a paid term. If a change removes something you rely on, tell us, and we will look for a solution with you.

Availability and support

We provide the Services on an "as is" and "as available" basis, unless the order form includes a service level. We take availability seriously, back up the database continuously and test restores, but we do not promise uninterrupted service. We announce planned maintenance in advance where we can.

Data protection and security

When we process personal data on your behalf, we do so as your processor under Art. 28 GDPR and the data processing agreement between us. Our Privacy Policy describes the data we process as a controller and lists our sub-processors.

We protect customer data with the measures described in the Privacy Policy. Our staff access customer data only to help with a support case you raise (with your permission), to fix an error that stops an automated process, to investigate abuse, or when the law requires it.

If you find a security vulnerability, please report it to [email protected].

Content and intellectual property

Customer data stays yours. You give us a limited licence to use it only to provide the Services to you. We claim no ownership of it.

We own the Services and all rights in them, including the software, design and documentation. You get the right to use the Services for your own business during the term. You may not copy, resell, reverse engineer or make the Services available to third parties, except to your suppliers through the portal and to your users.

If you give us feedback or ideas, we may use them without obligation to you.

API and integrations

Use of the API is covered by these Terms. We may limit or suspend API access that harms the Services or other customers; where possible we will warn you first. We are not responsible for third-party services you connect to front/q, such as your identity provider, Slack or your ERP. Their own terms apply to them.

Liability

Unlimited liability

We are liable without limitation for damage caused by intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz), under a guarantee (Garantie) we have given, and for fraudulently concealed defects.

Limited liability for essential obligations

If we breach an essential contractual obligation (Kardinalpflicht) through simple negligence (einfache Fahrlässigkeit), our liability is limited to the damage that was foreseeable and typical when the contract was made. Essential obligations are those that make proper performance of the contract possible in the first place and on which you regularly rely.

Under this paragraph our total liability per contract year is limited to the fees you paid for the twelve months before the event that caused the claim.

Exclusion of further liability

In all other cases of simple negligence our liability is excluded, as far as the law allows.

Loss of data

For loss of data we are liable only for the effort needed to restore it from backups, as far as you could have avoided the loss by exporting or backing up your data in a reasonable way.

General

These limits also apply to the personal liability of our employees, representatives and agents (Erfüllungsgehilfen).

Force majeure

Neither party is liable for a failure or delay caused by events beyond its reasonable control, such as natural disasters, pandemics, war, terrorism, government action, sanctions, strikes, failures of hosting or network providers, internet outages, cyberattacks or power failures. The affected party must tell the other promptly and try to limit the impact. If such an event lasts more than 90 days, either party may terminate the affected Services.

Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of law rules.

The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Frankfurt am Main, Germany, provided you are a merchant (Kaufmann) under the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law.

Severability

If any provision of these Terms is invalid or unenforceable, the rest remains in force. The invalid provision is replaced by a valid one that comes closest to its economic purpose.

Contact

Questions about these Terms: [email protected]. Full company details are in our Impressum.